We are here to serve you by offering quality products as well as services. However, in the unlikely even that you are not satisfied with any of our products, Rest assured that we have a return and refund policy provided to resolve your grievances.
When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact the us to resolve these problems (according to the our set of returns guarantees). You can choose one of the following solutions; product exchanges, store credit and money refund if you are not satisfied with our service or product
Scope of Guarantee
All products on Bolgashop.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.
The following situations are not included:
1. An item you claim is not as described, but cannot provide proof of.
2. Items are as described, but you no longer want them
Guaranteed Protection Period
You can submit refund requests within 7 days after your order has arrived. Email us at firstname.lastname@example.org with your order number and a description of your issue. Please note that you can only open one dispute per order.
Return Shipping Fee
If you agreed with the with us to return your item, please also check our shipping terms for information regarding how you can ship the item back to us.